SawalAI is an AI-powered chatbot creator designed to provide automated customer support and lead generation for websites. Users can train the chatbot on their specific data, build FAQ and Knowledge Base from chat history, thereby reducing the load on customer support agents.
The chatbot can be customized and deployed across various industries and applications. Besides being deployed on a website, the chatbots can also be connected to various other platforms such as Slack, Whatsapp, Phone/IVR, and can be used to generate FAQs or Gmail templates.
Offering an Omnichannel presence, it provides customers with swift responses to their queries and helps in collecting visitor contact information. It is also capable of answering pre-sales queries and giving product recommendations.
The chatbot can be customized according to the theme and appearance of the brand, and for additional payment, businesses can opt to remove the SawalAI branding.
The platform also supports integrations with tools like Slack, Zapier, and Whatsapp and offers a feature to smoothly handover the chat to a human who can view the full chat history.
Aimed at providing a no-code AI Chatbot solution, once the content is uploaded, SawalAI ensures that the bot is ready for publishing within minutes.
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Pros & Cons
Customizable chatbot
Multi-platform integration
Automated customer support
Collects visitor contact information
Answers pre-sales queries
Product recommendation feature
Branding customization
No-code solution
Quick deployment
Integration with Slack, Zapier
Smooth handover to human
Chat history visibility
Trainable on specific data
FAQ and Knowledge Base
Omnichannel presence
Lead generation capability
Supports multiple industries
Website integration
Chatbot appearance alignment
GPT-4 model for accuracy
Preview before publishing
Improve bot answers
Whitelabel option
Efficient query response
24/7 availability
Theme customization according to brand
Gmail template generation
File, Docs, Website sources
Connected to Phone/IVR
No voice recognition feature
White label costs extra
Limited integration options
No multi-language support
No facial recognition
Content upload manual
No chat history export
Undefined privacy handling
No customization options for IVR
No AB testing support
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